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In the course of your dealings with IOI City Mall Sdn Bhd [200801016058 (817348-V)], we will request that you provide data and information about yourself (“Personal Data”) to enable us to enter into commercial transaction with you or to deliver the necessary notices, services and/or products in connection with our business. These are relevant in connection with our business process, execution, including delivery of notices, services and/or products, client relationship management, planning purposes in connection with future products, new product launches and events including promotional events with business partners.
Such Personal Data may be subject to applicable data protection, privacy and other similar laws and may include but not limited to information concerning your name, contact information, e-mail address, postal addresses, address, telephone or fax number, where permitted by applicable law.
The Personal Data will be collected, processed and used by us for the following purposes:
The Personal Data will be collected, processed and used by us are sourced from wholly legitimate and transparent means such as:
You have the right to request access to and if required, correction of your Personal Data in our records. You have the right to:
No exchange, refund, replacement, and/or extension will be made under any circumstances. No cancellation will be accepted upon confirmation of purchase.
Customers may apply for refunds under the following circumstances on a case-to-case basis with the approval of Management:
The following general terms and conditions govern your access and use of Club IOI (as defined below). Additional terms and conditions may apply to your use of certain functionality and features. These general terms apply in addition to and do not derogate from any applicable specific terms and conditions. The general terms and conditions and the specific terms and conditions (collectively “Terms of Use”) constitute a legal agreement between you and Club IOI Loyalty Programme Sdn Bhd (Registration No. 201901001768 (1311094-A)) (collectively, “Company”, “we”, “us”, or “our”).
These Terms of Use govern your use of Club IOI and your conduct, regardless of the means of access. You may be using our interactive services (“IOIShopz”) and any services which Club IOI may introduce from time to time. These Terms of Use shall also govern your use of the IOIShopz.
Please read these Terms of Use, our Privacy Policy and End User License Agreement (“EULA”) carefully before accessing or using Club IOI. If you have any questions in relation to the use of Club IOI, please refer to our Frequently Asked Questions (“FAQ”) or contact us page.
By using Club IOI, you agree to these Terms of Use, the provisions of our Privacy Policy, our EULA and the FAQ. The Company reserves the right to change or modify any of the terms and conditions contained in these Terms of Use, our Privacy Policy, our EULA and our FAQ from time to time at any time by giving you notice via Club IOI. Any changes or modifications to these Terms of Use, Privacy Policy, EULA or FAQ will be posted on Club IOI and will immediately take effect on the date of such posting. Your continued use of Club IOI following posting of any changes or modifications constitutes your acceptance of such changes or modifications. IF YOU DO NOT AGREE WITH THE TERMS OR ITS CHANGES OR MODIFICATIONS, YOU MUST IMMEDIATELY CEASE USING CLUB IOI.
Unless the context otherwise requires, the following words and expressions shall have the following meanings:
1. Account and Eligibility
2. License to Use and Intellectual Property Rights
3. Your Use of Club IOI
4. Your Use of the IOIShopz
5. Orders and Specifications of the Goods and/or Services
6. Price
The prices of the goods and/or services shown may not be the total and/or final price of the goods and/or services at the time which you add the order to cart. You shall pay the total and/or final price of the goods and/or services, including but not limited to the applicable sales and services tax and/or delivery charges on the check-out page.
7. Terms of Payment for the Goods and/or Services
8. Delivery, Collection and/or Other Performance of the Goods and/or Services
9. Feedbacks
10. Participating Entities’ Contents and Sites
Club IOI may provide content of the Participating Entities (“Third Party Content”) as a service to those interested in this information. The Company does not guarantee, endorse or adopt the accuracy or completeness of any Third Party Content and shall not be responsible for updating or reviewing the Third Party Content. You use and rely on the Third Party Content at your own risk. You acknowledge and agree that the Company is not responsible or liable for any content, advertising, products or other materials on or available from any Third Party Content or the availability of any content on the linked sites.
11. Reservation of Rights
12. Disclaimer and Limitation of Liability
13. Indemnification
14. Personal Data Protection
By submitting your Personal Data in connection with your Account, you agree that the Company may contact you including the newsletters, updates or for other administrative purposes and for any other purpose permitted or required by law. Our Privacy Policy provides further detail on the manner in which we may collect and use your Personal Data, including any information you supply in connection with your use of Club IOI and/or the IOIShopz.
15. Suspension and/or Termination
16. Force Majeure
Transmissions over the Internet and electronic mail may be subject to interruption, blackout or delays due to internet traffic, or incorrect data transmission due to the public nature of the Internet. The Company shall not be liable for any non-compliance or delay in compliance with any of the obligations the Company assumes when caused by events that are beyond the Company’s reasonable control (“Force Majeure Events”). Force Majeure Events shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, strike, lockout or other forms of protest; civil unrest, revolt, invasion, war (declared or not); fire, explosion, storm, flood, earthquake, collapse, epidemic, pandemic or any other natural disaster; inability to use public or private telecommunications systems; acts, decrees, legislation, regulations or restrictions of any government or public authority.
17. Governing Law
18. Severability
If at any time any clause or provision of these Terms of Use shall be or shall become illegal, invalid or unenforceable in any respect, it shall be severed or modified to the extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant clause or provision shall be deemed deleted. The legality, validity and enforceability of the remaining provisions of these Terms of Use shall not be affected or impaired by any such modification or severance, and shall continue in force as if such illegal, invalid or unenforceable clause or provision was severed from these Terms of Use.
PLEASE READ THIS END USER LICENSE AGREEMENT CAREFULLY.
This End User License Agreement (“EULA”) governs your use of Club IOI, its associated upgrades, patches and updates, and related services currently provided or which will be provided by Club IOI Loyalty Programme Sdn Bhd (Registration No. 201901001768 (1311094-A)) or its licensor, including without limitation IOI Properties Group Berhad (collectively “Company”).
This EULA sets out the basis on which the Company makes Club IOI available to you (“User ” or “you”) and on which you may use Club IOI. The Company’s Terms of Use and Privacy Policy form an integral part of this EULA. By installing or using Club IOI, you hereby agree to accept and to be bound by this EULA, the Terms of Use and the Privacy Policy at all times. If you do not agree with any of these, please do not install or use Club IOI.
This EULA shall coexist with and shall not supersede, the Terms of Use. To the extent that the provisions of this EULA conflict with the provisions of the Terms of Use, the conflicting provisions in the Terms of Use shall govern.
1.1 The Company grants you a limited, revocable, non-exclusive, personal, non-sublicensable, non-transferable and non-assignable license to install and/or use Club IOI (in whole or in part), for such time until either you or the Company terminates this EULA. You must in no event use, nor allow others to use Club IOI without obtaining a licence to do so from the Company. Updates, upgrades, patches and modifications may be necessary in order to be able to continue to use Club IOI on certain hardware. CLUB IOI IS LICENSED TO YOU, NOT SOLD. As applicable, certain parts of Club IOI service may be using third party features, some of which are managed by third-party providers for which additional terms may apply.
1.2 You shall not, directly or indirectly (i) sell, rent out, lease, license, distribute, market, exploit Club IOI or any of its parts commercially; (ii) reverse engineer, decompile, disassemble, adapt, reproduce, or create derivative works of this Club IOI, in whole or in part; (iii) remove, alter, disable or circumvent any copyright and trademark indications or other authorship and origin information, notices or labels contained on or within Club IOI; and (iv) export or re-export Club IOI or any copy of adaptation in violation of any applicable laws or regulations.
1.3 While using Club IOI, you agree to comply with all applicable laws, policies, rules and regulations. You also agree to comply with certain rules of conduct that govern your use of Club IOI which are not meant to be exhaustive and can be modified at any time by the Company. In all cases, you may only use Club IOI according to the anticipated and/or permitted use of Club IOI.
All title, ownership rights and intellectual property rights in and to Club IOI (including, without limitation, text, graphics, music or sounds, all messages or items of information, fictional characters, names, themes, objects, scenery, costumes, effects, dialogues, slogans, places, characters, diagrams, concepts, videos, audio-visual effects, domain names and any other elements which are part of Club IOI, individually or in combination) and any and all copies thereof are owned by the Company. Club IOI may contain certain licensed materials and, in that event, the Company may protect its rights in the event of any violation of this EULA. Any reproduction or representation of these licensed materials in any way and for any reason is prohibited without the Company’s prior permission. Except as expressly set forth in this EULA, all rights not granted hereunder to you are expressly reserved. This license confers no title or ownership in Club IOI and should not be construed as a sale of any rights in Club IOI.
3.1 Access and Services
(a) To use Club IOI, you must have access to an electronic communication network. The connection costs (including but not limited to mobile providers’ and/or carriers’ costs), shall be exclusively borne by you. You acknowledge that the quality of Club IOI, the response time or access to certain features may depend on the capacities of your mobile terminal and communication network. The Company may in no case be responsible for reduced User comfort.
(b) Certain features of Club IOI, in particular IOIShopz, may require the use of location data sent by your mobile device, on which Club IOI is installed and activated in order to provide location-based services such as the location function (“Location-based Services”). To access these Location-based Services, you must enable the appropriate location services settings on your mobile device, which may use a combination of GPS, Wi-Fi and/or Bluetooth to determine your present location. If you choose to disable the location services of your mobile device, you may not be able to use the Location-based Services. The Company shall not be responsible for any failure in the performance of any of the Location-based Services due to circumstances beyond its control, including but not limited to, network outages, interruptions of wireless communication services and attempts to use Club IOI while in an area that has sporadic, limited or no network coverage. Please note that location data may not always be accurate, and the Company disclaim any and all warranties related to Location-based Services.
By using and/or accessing Club IOI, you hereby acknowledge, agree, represent and covenant that:
4.1 you will only use Club IOI for lawful purposes;
4.2 you will only use Club IOI for the purpose for which it is intended to be used;
4.3 your use and access of Club IOI are solely at your own risk;
4.4 you will not use Club IOI, in particular IOIShopz, to cause nuisance, annoyance or inconvenience to other users;
4.5 you will not impair the proper operation of the network used to provide Club IOI by any means whatsoever;
4.6 you will not copy or distribute any part of Club IOI or other related content without the written permission of the Company;
4.7 you will only use Club IOI for your own personal use and will not resell or lease any part of its features and/or functions to a third party;
4.8 you will keep secure and confidential your account password or any identification which allows access to Club IOI;
4.9 you agree that Club IOI is provided on an “as is” and “as available” basis only and the Company does not guarantee that any or all parts of Club IOI will be able to satisfy and meet your requirements;
4.10 all information you provide to the Company is true, complete and accurate. You acknowledge that if your information is incorrect, inaccurate or incomplete in any respect, the Company has the right but not the obligation to terminate this EULA and your use of Club IOI at any time with or without notice;
4.11 you will follow all instructions and documentation, if any, provided by the Company to you in relation to the proper use of Club IOI;
4.12 you consent to the collection, use, processing and/or transfer of your Personal Data as outlined in the Privacy Policy; and
4.13 if you are using Club IOI on an iOS product, you agree to and acknowledge the “Notice Regarding Apple” below.
You expressly acknowledge that the use of Club IOI is at your own risk. To the fullest extent permissible under applicable law, Club IOI is supplied on an “as is” and “as available” basis. The Company does not make and hereby disclaims any guarantees, conditions, warranties of any kind, express, implied or statutory or other terms including as to (a) its conformity, accuracy, currentness, completeness, reliability or security; (b) its suitability for a particular use; (c) implied warranties of title, non-infringement; or (d) your satisfaction of any information or features available through Club IOI, or the quality or consistency of Club IOI. The Company does not warrant that Club IOI will be uninterrupted or error-free; that defects will be corrected; that any information displayed or distributed through Club IOI or in the materials will be accurate or complete; or that Club IOI is free of errors, viruses, bugs, malware or other harmful or defect components. You assume all responsibility for selecting Club IOI to achieve your intended results, and for the installation of, use of, and results obtained from Club IOI. To the fullest extent permissible under applicable law, in no event will the Company be liable for loss or damage suffered in connection with the use of Club IOI or any related third party service. This includes without limitation, all losses of any kind, whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation (whether innocent or negligent) or otherwise; direct loss; accidental loss; incidental loss; consequential loss; and indirect loss arising out of or in connection with your access or use of, or inability to access or use of, Club IOI and any information available therefrom, even if the Company has been advised of the possibility of such liability. Further, the Company shall not be liable for failing to perform any of its obligations which may result from any condition beyond its reasonable control, including but not limited to, domain name server issues, labour strikes or shortages, riots, insurrection, fire, flood or other acts of God, communication or power failures, lost or unavailable network connections, incomplete or delayed computer transmissions, or internet disturbances. You acknowledge and agree that the entire risk arising out of your use of Club IOI remains solely and absolutely with you and you shall have no recourse whatsoever against the Company.
You are solely responsible for any damage caused to the Company, other users of Club IOI or any other individual or legal entity as a result of your violation of this EULA. You hereby agree to defend, indemnify and keep indemnified the Company and its officers, directors, employees, agents, business partners and licensors against any and all claims, actions, suits, losses, proceedings, and all related liabilities, damages, settlements, penalties, costs or expenses (including, but not limited to reasonable attorneys’ fees and other dispute resolution expenses) incurred by the Company directly or indirectly attributable to your fault and/or resulting from (a) a violation of any provision of this EULA; or (b) your use or misuse of Club IOI.
7.1 This EULA is effective from the earlier of the date you download or use Club IOI, until terminated according to its terms. You may terminate this EULA by uninstalling and discontinuing your use of Club IOI. Termination by the Company will be effective upon (a) notice to you; or (b) termination of your account (if any); or (c) at the time of the Company’s decision to discontinue offering and/or supporting Club IOI. This EULA will terminate automatically if you fail to comply with any of the terms and conditions of this EULA. All rights and licenses granted to you under this EULA will terminate immediately upon your breach of this EULA. Upon termination for any reason, you must immediately uninstall Club IOI.
7.2 Sections entitled Term and Termination, Disclaimer and Limitation of Liability, Indemnification and Miscellaneous shall survive any termination of this EULA.
8.1 The Company reserves the right, in its sole and absolute discretion, to revise, update, change, modify, add to, supplement, or delete certain terms of this EULA for security, legal, best practice or regulatory reasons. Such changes will be effective with or, as applicable, without prior notice to you. You can review the most current version of this EULA by clicking on the EULA section located on Club IOI. You are responsible for checking this EULA periodically for changes. If any future changes to this EULA are unacceptable to you or cause you to no longer be in agreement or compliance with this EULA, you may terminate this EULA in accordance with Section 7 and must immediately uninstall Club IOI. Your continued use of Club IOI following any revision to this EULA constitutes your complete and irrevocable acceptance of any and all such changes.
8.2 The Company may modify Club IOI for any reason or without any specific reason, at any time and at its entire discretion, in particular for technical reasons such as updates, maintenance operations and/or resets to improve and/or optimise Club IOI. You agree that Club IOI may install or download the modifications automatically. You agree that the Company may stop to support previous versions of Club IOI upon availability of an updated version.
9.1 This EULA, the Terms of Use and all policies referenced herein constitute the entire agreement between the Company and you concerning the subject matter hereof.
9.2 The section titles in this EULA are provided solely for convenience and have no legal or contractual significance.
9.3 This EULA shall be governed by and interpreted under the laws of Malaysia regardless of your country of origin or where you use and/or access Club IOI. All actions relating to this EULA and Club IOI shall be brought in a court of competent jurisdiction in Malaysia.
9.4 The failure of either party to enforce any rights granted under this EULA or to take action against the other party in the event of any breach of this EULA shall not be deemed a waiver by that party as to subsequent enforcement of rights or subsequent actions in the event of future breaches.
9.5 If for any reason a court of competent jurisdiction finds any provision of this EULA or any portion of it to be unlawful, void or unenforceable, that provision of this EULA shall be enforced to the maximum extent permissible and the remainder of this EULA shall continue in full force and effect.
You acknowledge that this EULA is between you and the Company only, not with Apple Inc. (“Apple”), and Apple is not responsible for Club IOI and the content thereof. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to Club IOI. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to Club IOI. Apple is not responsible for addressing any claims by you or any third party relating to Club IOI or your use and/or access of Club IOI, including, but not limited to (i) product liability claims; (ii) any claim that Club IOI fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. Apple is not responsible for the investigation, defence, settlement and discharge of any third party’s claim that your use and access of Club IOI infringe that third party’s intellectual property rights. You agree to comply with any applicable third party’s terms, when using and accessing Club IOI. Apple, and Apple’s subsidiaries, are third party beneficiaries of this EULA, and upon your acceptance of this EULA, Apple will have the right (and will be deemed to have accepted the right) to enforce this EULA against you as a third party’s beneficiary of this EULA.
Protection of your Personal Data is important to us. We respect confidentiality and privacy of individuals and are committed to complying with the Malaysia Personal Data Protection Act 2010 and its regulations, as amended from time to time (“PDPA”) and other applicable data protection laws.
This Privacy Policy (“Policy”) outlines how IOI Properties Group Berhad (Registration No. 201301005964 (1035807-A)) and its subsidiaries (“IOIPG”, “we”, “us” or “our”) collect, use, process and disclose your Personal Data.
For the avoidance of doubt, to the maximum extent permitted under applicable laws, nothing in this Policy establishes any joint and several liability on the part of any entities within IOIPG.
Generally, we process your Personal Data for one or more of the specific purposes identified in this Policy based on your consent obtained. The legal basis for our processing of your Personal Data could also be that it is necessary for the legitimate interests pursued by us, or a third party which is described in paragraph 4 of this Policy. These legitimate interests include providing services to you where you are our client/customer, managing the relationship between IOIPG and you, and administrative purposes. In some cases, the provision and processing of your Personal Data may be a statutory and/or contractual requirement, or may be necessary in order to perform any contract you have agreed with us or perform services that you have requested.
1.1 For the purpose of this Policy, “Personal Data” shall have the meaning as ascribed to it in the PDPA which means any information in respect of commercial transactions, which:
1.2 “Personal Data” means data or information about you from which you are identifiable either from the data alone or from that data combined with other information, including but not limited to the following:
1.3 The type of Personal Data collected will depend on the nature of your dealing or transaction with IOIPG.
2.1 We may collect your Personal Data from you through various means, including but not limited to instances when you:
The above does not purport to be exhaustive and sets out some common instances of when your Personal Data may be collected.
3.1 In order to effectively provide you with the products and services that you require, we need to collect a range of Personal Data about you. In general, we will or may, subject to applicable law, use, disclose and/or process your Personal Data for one or more of the following purposes (“Purpose”):
4.1 Your Personal Data will be protected and kept confidential but subject to the provisions of any applicable law, your Personal Data may, depending on the products and/or services concerned, be disclosed to third parties set out below. Such disclosure may be subject to additional legal requirements under applicable law, depending on the nature of such transfer to the third parties. Your Personal Data will, in each case, only be disclosed to the extent necessary.
Your Personal Data may be stored in external servers located overseas or in countries outside of your country of residence. In carrying out our business, it may be necessary to share information about you with and between our related companies and third party service providers, some of which may be located in countries outside of Malaysia. We will take reasonable steps to ensure that your Personal Data transferred outside of Malaysia is adequately protected and that such transfers comply with the requirements of the applicable data protection laws.
6.1 IOIPG is committed to take all reasonable steps to ensure your Personal Data is kept confidential and secure, and to take appropriate administrative and security safeguards, policies and procedures to prevent any unauthorised and/or unlawful processing of, and the accidental loss, destruction or damage to your Personal Data. However, your Personal Data is accessible by a limited number of employees who have special access rights to such systems through the use of a unique identifier and password for the purpose of performing their official duties.
6.2 Your Personal Data is maintained on systems that are protected by secure networks and appropriate security arrangements to prevent any unauthorised access, collection, use, disclosure, copying, modification, leakage, loss, damage and/or alteration of your Personal Data.
We may retain your Personal Data for as long as it is necessary for the Purposes it has been collected, unless otherwise permitted by applicable law or in order to defend legal claims. Where we no longer require your Personal Data for those Purposes, we will cease to retain such Personal Data in accordance with our internal retention policy.
8.1 You have the rights, under applicable data protection laws, to request access and/or correct your Personal Data currently in our possession or control, which can be exercised by contacting the relevant department at the contact details provided in paragraph 10 below. We will need sufficient information from you in order to ascertain your identity as well as the nature of your request to enable us to deal with your request. Where mandated under the applicable data protection laws, your exercise of the rights described or referred to above shall be free of charge. In all other situations, we may charge a fee to cover the cost of verifying the request and locating, retrieving and copying any material requested.
8.2 We reserve the right to decline your request where the applicable data protection laws exempts certain types of Personal Data from being subject to your request and situations when correction need not be made by us despite your request.
9.1 Where we rely on your consent to use your Personal Data, you have the right to withdraw your consent at any time. This withdrawal will however not affect the lawfulness of processing based on your consent before your withdrawal.
9.2 We will process your request within a reasonable time once we have verified your identity and received your clear withdrawal instructions. In this regard, if you withdraw your consent to any or all Purposes and depending on the nature of your request, we may not be in a position to continue to provide our products or services to you.
If you have any questions about this Policy or any queries relating to your Personal Data, or you would like to obtain access and/or make corrections to your Personal Data, please contact us at:
IOI Properties Group Berhad 201301005964 (1035807-A)
Address: Level 29, IOI City Tower 2, Lebuh IRC, IOI Resort City, 62502 Putrajaya, Malaysia (Attention: Group Marketing & Branding)
Email: central.mktg@ioiproperties.com.my
Telephone Number: +603 8947 8888
This Policy shall be governed in all respects by the laws of Malaysia. For the avoidance of doubt, the applicable data protection laws will apply to the processing of your Personal Data.
This Policy will be reviewed from time to time by us. We may also update this Policy to take into account of new laws and technology, changes to our business operations and environment. We shall notify you by posting an updated version of this Policy on our websites and/or mobile applications.
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